
PRIVACY STATEMENT
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Effective Date: October 1st 2024 1. Introduction Travulas ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use the Travulas mobile application available on Apple Store and Google Play Store. 2. Information We Collect We collect personal information to provide secure and reliable transportation services between cities in Nigeria. The types of data collected include: • Passengers: Name, contact information, profile picture, and payment details. • Drivers: Name, contact information, government-issued ID, driver’s license, vehicle details (registration, insurance), and bank details. • Device Information: IP address, operating system, and device type for security and performance optimization. • Location Data: GPS location to facilitate ride tracking and route planning. • Payment Information: Bank card details for passengers and payment information for drivers to facilitate direct deposits. 3. How We Use Your Information The information we collect is used to: • Passenger Services: Register and verify passengers, enable bookings, and facilitate payment. • Driver Services: Conduct background checks (with Nigerian RoadSafety and other agencies), verify driver identities, and ensure vehicle compliance with local regulations. • Security and Safety: Authenticate users and protect the platform from fraud or misuse. • Improve Service: Enhance user experience, optimize performance, and troubleshoot technical issues. • Location-Based Services: Track rides in real-time, provide navigation, and calculate fares. 4. Information Sharing and Disclosure We share necessary information with third parties to provide our services: • Verification with Authorities: Driver and vehicle data is shared with RoadSafety agencies for validation of driver’s license, vehicle information, and insurance. • Payment Processors: We use third-party payment gateways to process payments securely. • Legal Requirements: Information may be disclosed to comply with legal processes or governmental requests. 5. Data Security We implement industry-standard security measures, including encryption and secure storage, to protect personal data. Payment information is processed using PCI-DSS compliant services. Only authorized personnel have access to user data, and we regularly review security practices. 6. User Verification and Authentication Passengers and drivers must complete a verification process, including ID validation and, for drivers, a background check. Drivers will also need to verify vehicle insurance and registration with relevant Nigerian authorities. 7. Payment Information • Passengers: Payments for rides are made through the platform using bank cards. • Drivers: Payments are made via direct deposit to the driver's verified bank account. All payment transactions are processed through a secure third-party service to ensure the safety and privacy of financial information. 8. Use of Location Data We use real-time location tracking to offer core services like ride booking, routing, and tracking. This data ensures accurate fare calculations and enhances passenger safety. 9. Data Retention We retain user data for as long as necessary to provide our services, meet regulatory obligations, resolve disputes, and prevent fraud. If you wish to delete your account or request specific data deletion, contact us through the app or at the support contact provided below. 10. User Rights Users have the right to: • Access and update personal information via their account settings. • Request deletion of their account and associated data by contacting customer support. • Withdraw consent to data collection and processing at any time. Note that withdrawing consent may impact our ability to provide services. 11. Cookies and Tracking Technologies The app may use cookies and similar technologies to collect usage information and improve the app's functionality. Users can manage cookie preferences via their device settings. 12. Third-Party Services Travulas may partner with third-party services for payment processing, verification, and other functions. These third parties are subject to strict privacy obligations and are required to protect your personal data. 13. Children’s Privacy Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected such information, we will take steps to delete it. 14. Changes to This Policy We may update this privacy policy from time to time to reflect changes in our services or legal obligations. When we make changes, we will notify users via the app or email. 15. Contact Us For any questions regarding this privacy policy or your data rights, please contact us at: info@travulas.com